Frequently Asked Questions

Choose an eligible personalized product, select the available product options, upload your image, review the available preview and order information, and then complete checkout.

Carefully verify the product, size, color, quantity, uploaded image, cropping, orientation, placement, and shipping address before payment.

Some products may offer additional customization options when expressly displayed on the product page.

Upload a clear, high-resolution JPG or PNG image.

Avoid small screenshots, blurred photos, heavily compressed files, watermarked images, and images with important details positioned too close to the edges.

Upload an image to make a photo canvas, T-shirt, long sleeve shirt, 11 oz mug, 8 × 12 metal sign, floor mat, or flannel blanket. Some ready-made designs also have a fixed area for your photo. See all photo-upload products and check the options on each product page.

No automatic background removal or blending is included. Most custom products print the uploaded image you provide. On a design with a fixed photo area, you may need to move or zoom your image to fit the available circle, rectangle, or rounded rectangle. Leave some room around faces and important details, then review the crop in the preview before ordering.

A separate text field is available only when it is expressly displayed on the applicable product page.

If the product does not display a separate text field, include names, dates, messages, or other wording directly inside the image before uploading it.

No. You may upload only content that you created, legally own, or have sufficient permission to reproduce and print.

Downloading, saving, purchasing, screenshotting, receiving, or finding an image online does not automatically give you printing rights.

Only when you have sufficient authorization from the applicable rights owner.

Unauthorized brand logos, trademarks, copyrighted artwork, entertainment characters, sports marks, celebrity images, and other protected content are prohibited.

Podtas may request proof of authorization, ask for replacement content, pause production, refuse production, or cancel an affected order.

You are responsible for obtaining any consent or permission required from identifiable people shown in the image.

Do not upload private, sensitive, embarrassing, or unlawfully obtained content involving another person.

Digital previews are visual guides. Minor differences in color, brightness, image scale, cropping, placement, and print texture may occur because of screen settings, materials, product shape, image proportions, and production methods.

Small technical production adjustments may be made when reasonably necessary without materially changing the confirmed design.

A material production error or significant difference from the confirmed personalization may qualify for replacement after review.

You may use or resell a customized product only when you independently possess all rights, permissions, licenses, consents, and authorizations required for the submitted content and the intended resale.

Podtas does not grant you copyright, trademark, merchandise, resale, publicity, or other commercial rights in third-party content.

Unauthorized use of protected brands, artwork, characters, photographs, likenesses, logos, or other third-party content remains prohibited.

Yes, when you own or otherwise have all rights and permissions required for the submitted content and the intended business use.

This may include company logos, promotional products, employee merchandise, event materials, advertising, or resale when you are legally authorized to use the applicable content for that purpose.

Podtas does not independently grant commercial rights in third-party intellectual property.

No. Podtas does not claim ownership of customer-submitted customization content.

By submitting content, you give Podtas and the service providers involved in producing or supporting your order limited permission to receive, store, access, process, prepare production files, reproduce, print, manufacture, fulfill, ship, replace, and support the order.

Small technical print-fit adjustments may be made when reasonably necessary, but Podtas will not intentionally or materially change your confirmed design without authorization.

A private customer upload will not be used in unrelated public advertising without separate permission.

No. Personal, gift, business, promotional, or non-commercial use does not automatically give you permission to reproduce copyrighted, trademarked, private, or otherwise protected content.

You must still own the content or have sufficient permission for the way you intend to use it.

Requests to change or cancel an order should be submitted within 2 hours after the order is placed.

Personalized products may enter production quickly, while ready-made products may enter fulfillment shortly after payment.

Changes and cancellations are not guaranteed. Once production or fulfillment begins, the order normally cannot be changed or canceled.

Contact contact@podtas.com as soon as possible and include your order number and complete corrected address.

Address-correction requests should be submitted within 2 hours after the order is placed.

Address changes are not guaranteed once production or fulfillment begins. After a package enters the carrier network, Podtas may be unable to redirect it.

Customer-submitted errors on personalized products do not qualify for a free replacement or refund.

This may include an incorrectly selected product, size, color, quantity, uploaded image, crop, orientation, placement, personalization, or delivery information.

Ready-made products are not automatically subject to the personalized-product final-sale rule. Any return or refund eligibility for a ready-made product is reviewed under the applicable policy.

Check your spam, junk, and promotions folders. Also verify that the email address entered during checkout was correct.

Contact Podtas with your name, checkout email, approximate order time, and payment method when you need help locating an order. Do not email complete payment-card information.

Podtas currently ships to eligible delivery addresses within the United States.

International shipping is not currently available. Certain products or delivery methods may not be available for every destination.

Standard U.S. Shipping: estimated at 3–8 business days after order confirmation.

VIP Shipping: estimated at 3–5 business days for $8.99 where available.

Delivery estimates normally include production and carrier transit time. Holidays, severe weather, carrier disruptions, remote destinations, address problems, image review, and unusually high order volume may require additional time.

Delivery estimates are not guarantees.

Standard U.S. Shipping is $5.99 for orders that do not qualify for free shipping.

Qualifying U.S. merchandise orders of $14.99 or more receive FREE Standard U.S. Shipping.

VIP Shipping is available for $8.99 where eligible.

FREE Standard U.S. Shipping is available on qualifying merchandise orders of $14.99 or more after discounts and before taxes.

Free shipping applies to the eligible Standard Shipping method only. VIP Shipping, priority services, address corrections, reshipments, and optional services may require an additional charge.

The final available shipping method and cost are displayed during checkout.

VIP Shipping is an upgraded shipping option available for eligible U.S. orders at a flat rate of $8.99.

The estimated delivery time for VIP Shipping is 3–5 business days.

Availability may depend on the selected product, delivery destination, carrier capacity, and current order volume.

A shipping confirmation email with available tracking information will be sent after your order ships.

Tracking may take approximately 24–72 hours to display movement after the label is created or the package is transferred to the carrier.

Products in the same order may be produced or shipped from different facilities. Your order may therefore arrive in separate packages on different dates.

Separate tracking numbers may be provided for each shipment.

Check your mailbox, porch, side door, garage, reception area, parcel locker, and other safe delivery locations.

Ask household members, neighbors, reception staff, or building management and contact the carrier for delivery details.

Some packages may be scanned before final delivery, so allow up to two additional business days. Contact Podtas if the package is still missing.

Personalized and made-to-order products are generally final sale and cannot normally be returned, exchanged, or refunded because of a change of mind or customer-submitted errors.

An item that arrives damaged, defective, materially incorrect, or different from the confirmed personalization details may qualify for free replacement after review.

No. Ready-made products are not automatically subject to the personalized-product final-sale rule.

Eligibility for a return, replacement, or refund depends on the reason for the request, product condition, applicable product terms, and applicable law.

Contact Podtas within 30 days of delivery when there is an issue with a ready-made product so we can review the request.

Contact contact@podtas.com within 30 calendar days after confirmed delivery.

Please provide:

• Your order number.
• A clear description of the issue.
• Photos showing the complete product.
• Close-up photos showing the damage or production error.
• Packaging and shipping-label photos when applicable.
• A short video when photographs cannot show the issue clearly.

Contact Podtas when tracking has not updated for more than 21 consecutive days, the carrier confirms that the package was lost, or the shipment is substantially beyond its estimated delivery period.

Eligible carrier-loss claims may qualify for a replacement after the order and tracking information are reviewed.

Eligible problems with personalized products are normally resolved with a free replacement.

A full or partial refund may be approved in applicable circumstances, including when Podtas cannot produce, fulfill, or reasonably replace the affected item.

Ready-made product refund eligibility is reviewed according to the reason for the request, product condition, applicable product terms, and applicable law.

Do not send a product back unless Podtas provides written return instructions.

The address printed on the shipping package may belong to a production or logistics facility and may not be able to process customer returns.

Care instructions vary by product and material. Follow the care information shown on the applicable product page and any label or instructions supplied with your item.

Damage caused by improper washing, bleach, excessive heat, harsh chemicals, abrasion, alteration, or misuse may not qualify for free replacement.

Uploaded images and other customization content may be processed by Podtas and the service providers necessary to generate previews, prepare production files, manufacture, fulfill, deliver, support, and protect your order.

Private customer customization content is not used in unrelated public advertising without separate permission.

Do not upload government identification, financial information, passwords, medical records, Social Security numbers, or other highly sensitive information.

Email contact@podtas.com .

For an existing order, include your order number, checkout email address, a description of the issue, and any relevant photos or tracking information.