Shipping & Delivery Information

Podtas currently ships to valid residential, commercial, and eligible delivery addresses within the United States.

Available destinations may include:

• The 48 contiguous United States.
• Alaska and Hawaii.
• Eligible United States territories.
• Eligible military and diplomatic addresses.

Some products, carriers, VIP Shipping methods, or promotional shipping offers may not be available for every destination.

Orders shipped to Alaska, Hawaii, U.S. territories, remote locations, military addresses, or other extended-delivery areas may require additional transit time.

International shipping outside eligible U.S. destinations is not currently available.

Podtas personalized products are made specifically for each customer after an order is placed.

Processing may include:

• Payment and fraud-screening confirmation.
• Reviewing the selected product and uploaded image.
• Preparing the image for the selected product.
• Printing or manufacturing the personalized item.
• Quality inspection, packing, and carrier preparation.

Most eligible Standard U.S. Shipping orders are estimated to be produced, shipped, and delivered within the advertised 3–8-business-day delivery window.

Production time may vary depending on the product, order quantity, uploaded image, product availability, quality review, promotional volume, and time of year.

Business days do not include weekends or U.S. federal holidays.

Standard U.S. Shipping is estimated at 3–8 business days.

VIP Shipping is estimated at 3–5 business days when available and selected during checkout.

These estimates normally include both production and carrier transit time.

The delivery estimate displayed on the applicable product page, cart, checkout page, order confirmation, or tracking page may provide a more specific estimate for an individual order.

Delivery times may be longer for:

• Alaska, Hawaii, and U.S. territories.
• Military or diplomatic addresses.
• Remote or extended-delivery areas.
• Large or multi-item orders.
• Orders requiring image or address confirmation.
• Holiday and high-volume order periods.
• Products temporarily affected by supply limitations.

Delivery dates are estimates and are not guaranteed unless Podtas expressly provides a written guaranteed-delivery commitment for the applicable order.

FREE Standard U.S. Shipping is available on qualifying merchandise orders with a subtotal of at least $14.99.

The qualifying subtotal is calculated:

• After applicable discounts and promotional deductions.
• Before sales tax.
• Before VIP Shipping charges.
• Before optional service or priority-processing fees.

FREE Shipping applies only to the eligible Standard Shipping method.

VIP Shipping, upgraded carrier services, priority processing, address-correction fees, and reshipment charges are not included unless expressly stated.

The shipping charge displayed during checkout is the final shipping charge for the submitted order.

VIP Shipping is available for eligible U.S. orders at a flat rate of $8.99.

The estimated delivery time for VIP Shipping is 3–5 business days.

Availability may depend on the selected product, production facility, delivery destination, carrier capacity, and current order volume.

The shipping method and estimated delivery time displayed during checkout apply to the submitted order.

VIP Shipping fees are not normally refundable when a delay results from an incorrect address, failed delivery attempt, carrier disruption, severe weather, emergency, or another event outside Podtas’s reasonable control.

After an order ships, a shipping-confirmation email will be sent to the email address provided during checkout.

When available, the email will include:

• The carrier name.
• A tracking number.
• A tracking link.
• The package or shipment associated with the tracking number.

Tracking may take approximately 24–72 hours to display movement after a shipping label is created or the package is transferred to the carrier.

A shipping-label notification does not always mean that the carrier has completed its first physical package scan.

Check the spam, junk, and promotions folders if the shipping email is not visible in your inbox.

Products in the same order may be produced or shipped from different U.S. production facilities.

An order may therefore arrive in more than one package and on different delivery dates.

Separate tracking numbers may be provided for individual packages.

Customers will not be charged additional Standard Shipping solely because Podtas divides an eligible order into multiple shipments.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

• The recipient’s full name.
• The street address.
• The apartment, suite, unit, or building number.
• The city, state, and ZIP code.
• The email address.
• The telephone number when requested.

Address changes are not guaranteed after an order is placed because personalized products may enter production shortly after payment.

To request an address correction, contact contact@podtas.com immediately and include the order number and complete corrected address.

Once a package has entered the carrier network, Podtas may not be able to change or redirect the delivery address.

Additional production, address-correction, or shipping charges may apply when a replacement or reshipment is required because of incorrect customer-provided information.

Carrier and delivery delays may occur because of circumstances outside Podtas’s reasonable control, including:

• Severe weather or natural disasters.
• U.S. holidays and peak shipping periods.
• Carrier staffing or network disruptions.
• Transportation interruptions.
• Incorrect or incomplete address information.
• Security restrictions or building-access problems.
• Local service disruptions and emergency conditions.
• Remote or extended-delivery destinations.

When tracking shows that a package is continuing to move through the carrier network, please allow reasonable additional time for delivery.

Please contact Podtas when:

• Tracking has not updated for more than 21 consecutive days.
• The package is significantly beyond its estimated delivery period.
• The carrier confirms that the package has been lost.

When a carrier confirms that a package was lost during transit, Podtas will review the order and available tracking information.

Eligible lost-package claims may qualify for a replacement at no additional product or Standard Shipping cost.

A replacement may not be approved when:

• The carrier confirms delivery to the submitted address.
• The customer entered an incorrect or incomplete address.
• The customer refused delivery.
• The package was not collected from a pickup location.
• Required delivery or access instructions were not provided.
• The customer does not provide sufficient order information.

Podtas may require the customer to cooperate with a carrier investigation or provide a written statement regarding the missing package.

If tracking shows “Delivered” but the package cannot be located:

1. Check the mailbox, porch, side door, garage, reception area, parcel locker, and other safe delivery locations.
2. Ask household members, neighbors, reception staff, or building management.
3. Confirm that the address shown in the order confirmation is correct.
4. Contact the carrier using the tracking number and request delivery details.
5. Allow up to two additional business days because some packages may be scanned before final delivery.

If the package is still missing, email contact@podtas.com with the order number and tracking information.

Replacement or refund approval is not guaranteed when the carrier confirms delivery to the address entered during checkout.

A package may be returned to the sender because of:

• An incorrect or incomplete address.
• A missing apartment or unit number.
• Refused delivery.
• Failed delivery attempts.
• Failure to collect the package.
• Missing building-access instructions.
• An address the carrier considers undeliverable.

Personalized products returned to the sender are not automatically eligible for a refund.

When the return results from customer-provided information or customer action, the customer may be responsible for:

• Additional shipping charges.
• Address-correction fees.
• Replacement or reproduction costs.
• Other applicable carrier or service fees.

Podtas will provide the available resolution after reviewing the order and returned-package information.

Contact Podtas within 30 calendar days after confirmed delivery when a product arrives:

• Damaged during transportation.
• Materially defective.
• Materially different from the confirmed customization.
• In a size, color, orientation, or product style different from the confirmed order details.
• With a material printing or manufacturing error.

Please provide:

• The order number.
• A clear description of the issue.
• A photo showing the complete product.
• Close-up photos showing the damage or production issue.
• Photos of the shipping package and label when applicable.
• A video when photographs cannot clearly show the issue.

Eligible issues may qualify for a free replacement under the Refund, Replacement & Cancellation Policy .

Address corrections, product changes, image changes, and cancellation requests should be submitted within 2 hours after the order is placed.

Because personalized orders may enter production shortly after payment, changes and cancellations are not guaranteed. Once production begins, an order cannot normally be changed or canceled.

Once a package enters the carrier network, Podtas cannot guarantee a delivery-address change, interception, or redirection.

For questions about shipping, tracking, delayed delivery, lost packages, damaged shipments, or address corrections, contact:

Include the order number, tracking number, full delivery address, and relevant photographs or delivery details.

By placing an order through Podtas, you acknowledge that delivery dates are estimates and agree to this Shipping Policy together with the applicable Podtas Terms of Service and related policies.