Refund, Replacement & Cancellation Policy

Thank you for shopping with Podtas.

We value every customer and want you to feel confident when placing an order with us. Because most Podtas products are personalized and made specifically for each customer, please review this Refund, Replacement, and Cancellation Policy carefully before purchasing.

By placing an order on Podtas.com, you acknowledge and agree to the terms below.

Return and Refund Policy

All personalized and made-to-order products are final sale.

Personalized products are non-refundable and non-returnable unless they arrive defective, damaged, or materially different from the customization details confirmed in your order.

We do not accept returns, exchanges, or refund requests for the following reasons:

  • Change of mind

  • Incorrect size selected by the customer

  • Incorrect color selected by the customer

  • Incorrect spelling, names, dates, photos, text, or personalization details submitted by the customer

  • The customer no longer wants or needs the product

  • The product does not fit because the customer selected the wrong size

  • Minor differences in color, placement, scale, or appearance that do not affect the overall quality or intended design

Each personalized item is created using customer-specific details, including names, photos, designs, embroidery, prints, dates, messages, or other custom information. Because these products cannot be resold, they are not eligible for standard returns or refunds.

Please carefully review all product options, sizing information, uploaded images, spelling, and personalization details before submitting your order.

Free Replacement

Podtas will provide a free replacement when the issue was caused by our production process or by the shipping carrier.

Please contact us within 30 days of receiving your order if:

  • The product arrives damaged, defective, or faulty

  • The item contains a printing, embroidery, or manufacturing error

  • The personalization is different from the information confirmed in your order

  • You received the wrong product, size, color, or design

  • The package has had no tracking updates for more than three weeks

  • The package is confirmed lost during transit

  • The order arrives significantly later than the estimated delivery period because of a carrier-related issue

Approved replacements will be produced and shipped at no additional cost.

Evidence Required

To request a replacement, please email contact@Podtas.com and provide:

  • Your order number

  • The email address used to place the order

  • A clear description of the issue

  • Clear photos or videos showing the entire product

  • Close-up photos of any printing, embroidery, personalization, or production error

  • Photos of the shipping package and shipping label if the item arrived damaged or incorrect

  • For sizing-related claims, photos showing the product measurements with a measuring tape or ruler

Photos and videos must clearly show the reported issue.

We may be unable to approve a replacement if sufficient evidence is not provided.

Please do not return any product to the address shown on the shipping package. That address may belong to a shipping facility and may not be able to process returns.

If a return is required, Podtas will provide the correct return instructions and address by email.

Replacement for Customer Errors

If the issue was caused by incorrect information submitted by the customer, the order is not eligible for a free replacement or refund.

Examples include:

  • Misspelled names or text

  • Incorrect photos or images uploaded

  • Incorrect size or color selected

  • Incorrect shipping information

  • Incorrect personalization details

In some cases, Podtas may offer a replacement at a discounted price. The customer will be responsible for the replacement fee and any applicable shipping costs.

The original item does not need to be returned unless otherwise requested.

Non-Eligible Cases

Refunds, free replacements, and returns will not be provided when:

  • The customer changes their mind after ordering

  • The customer selected the wrong size, color, style, or product

  • The customer submitted incorrect personalization details

  • The customer provided an incorrect or incomplete shipping address

  • The package was delivered to the address entered during checkout

  • The customer failed to collect the package or refused delivery

  • The product has been worn, washed, altered, damaged, or used after delivery

  • The request is submitted more than 30 days after delivery

  • The customer is unable to provide clear evidence of the reported issue

  • The issue involves minor color differences caused by screen settings, lighting, photography, fabric texture, printing methods, or material variations

  • The issue involves minor differences in design placement, scale, alignment, or appearance that are normal for handmade or personalized production

Color differences of up to approximately 20% may occur because of monitor settings, lighting, photography, materials, and production methods. These differences are not considered defects.

Refunds in Exceptional Cases

Refunds are not normally provided for personalized or made-to-order products.

A full or partial refund may only be issued in exceptional circumstances, including when:

  • Podtas is unable to fulfill the order because of an internal production issue

  • A replacement cannot be produced

  • The product is unavailable after payment

  • Podtas determines that a refund is the most appropriate resolution

Approved refunds will be issued to the original payment method.

Processing times may vary depending on the payment provider:

  • Credit or debit card refunds may take approximately 5–10 business days

  • PayPal refunds are usually processed within 1–3 business days

Your bank or payment provider may require additional time before the refund appears in your account.

Original shipping fees, priority processing fees, and other service fees are non-refundable unless the issue was caused by Podtas.

Shipping Costs

When a replacement is approved because of a Podtas production error or carrier-related damage, Podtas will cover the replacement and standard shipping costs.

When a replacement is requested because of a customer error, the customer is responsible for:

  • The discounted replacement fee

  • Any applicable shipping costs

  • Any additional customization or service fees

Order Changes and Cancellations

Orders may only be changed or canceled before production begins.

Because personalized orders may enter production shortly after payment, cancellation or modification requests are not guaranteed.

Once an order has entered production, it cannot be changed or canceled.

This includes changes to:

  • Size

  • Color

  • Design

  • Photos

  • Names

  • Text

  • Shipping address

  • Personalization details

Please carefully review all order information before completing checkout.

Contact Us

For questions or assistance regarding a refund, replacement, damaged item, or order issue, please contact us at:

Email: contact@Podtas.com

Please include your order number and clear photos or videos so our support team can review your request as quickly as possible.

Thank you for choosing Podtas. We appreciate your trust and support.