Refund, Replacement & Cancellation Policy

This Refund, Replacement and Cancellation Policy applies to purchases made through Podtas.com.

By placing an order, uploading an image, or completing a purchase, you acknowledge that personalized products are produced according to customer-submitted images and customer-selected product options.

This policy forms part of the Podtas Terms of Service.

Personalized and made-to-order products are generally final sale because they are produced specifically for the customer and ordinarily cannot be restocked or resold.

We do not normally accept returns, exchanges, or refund requests for:

• Change of mind after ordering.
• The customer no longer wanting or needing the product.
• The customer selecting the wrong product or quantity.
• The customer selecting the wrong size, color, or style.
• The customer uploading the wrong image.
• A blurry, pixelated, dark, overexposed, compressed, distorted, or improperly cropped customer-submitted image.
• Image placement, scale, cropping, or orientation submitted or approved by the customer.
• An incorrect or incomplete shipping address provided by the customer.
• Personal preference regarding a correctly produced personalized item.

Nothing in this policy limits a consumer right that cannot lawfully be excluded.

Podtas may provide a replacement at no additional product or standard-shipping cost when:

• The product arrives damaged during shipping.
• The product has a material manufacturing defect.
• There is a material printing or production error.
• The printed image is materially different from the customization confirmed with the order.
• Podtas or its fulfillment partner shipped the wrong product, size, color, orientation, or design.
• A required part of the product is missing because of a packing or fulfillment error.
• The carrier confirms that the package was lost in transit.
• Tracking shows no movement for more than 21 consecutive days and the carrier cannot provide a reasonable delivery update.

Approved replacement products will generally use the same image, product option, size, color, and delivery address as the original order unless Podtas confirms another arrangement in writing.

Eligible problems must be reported within 30 calendar days after confirmed delivery.

A support request should include:

• The Podtas order number.
• The email address used during checkout.
• A clear description of the reported problem.
• A photo showing the entire affected product.
• Close-up photos clearly showing the defect or printing issue.
• Photos of the outer package and shipping label when the item arrived damaged or incorrect.
• Photos showing measurements with a measuring tape or ruler when the claim concerns the physical dimensions of the product.
• A short video when photographs cannot clearly demonstrate the reported problem.

Podtas may request additional information reasonably necessary to evaluate the request.

We may be unable to approve a replacement or refund when the customer does not provide sufficient evidence or submits the request after the reporting period.

Podtas currently provides image-upload customization. Customers are responsible for submitting the complete image they want printed and reviewing the available product preview before ordering.

Image quality responsibility: Customers must upload a clear, high-resolution JPG or PNG image suitable for printing. Blurry, pixelated, dark, overexposed, heavily compressed, distorted, improperly cropped, or otherwise low-quality images may affect the appearance of the finished product.

Products affected by poor customer-submitted image quality are not eligible for return, refund, or free replacement unless the finished product contains a material production error caused by Podtas or differs materially from the confirmed customization.

Free replacement or refund support does not normally cover:

• The wrong image being uploaded by the customer.
• Poor quality caused by insufficient image resolution.
• Blur, darkness, pixelation, compression, or image artifacts.
• Important content located too close to the edge of the image.
• Cropping caused by a mismatch between the uploaded image and the selected product shape or aspect ratio.
• A size, color, style, orientation, or product option selected by the customer.
• An incorrect address or contact detail submitted during checkout.

In some customer-error cases, Podtas may offer a replacement at a discounted price. Any discounted replacement is discretionary, and the customer is responsible for the replacement charge and applicable shipping costs.

Product photographs, digital mockups, and customization previews are visual guides. The finished product may not appear identical on every screen or material.

Minor variations may occur because of:

• Computer, tablet, and phone display settings.
• Brightness, contrast, and color differences in the source image.
• Lighting conditions used for product photography.
• Fabric, ceramic, metal, velvet, or other material characteristics.
• Product size, shape, orientation, and aspect ratio.
• Printing, cutting, sewing, pressing, and manufacturing tolerances.
• Minor differences in image scale, position, alignment, or cropping.

A minor variation that does not materially affect the intended image or ordinary use of the product is not considered a defect.

A material printing error, severe misalignment, incorrect image, or major difference from the confirmed customization may qualify for replacement after review.

A product may not qualify for free replacement or refund when it has been:

• Worn beyond what is reasonably necessary to inspect it.
• Washed or dried contrary to the product care instructions.
• Cut, altered, repaired, or modified after delivery.
• Damaged through accident, misuse, or improper storage.
• Exposed to bleach, harsh chemicals, excessive heat, or abrasion.
• Used after the customer became aware of the reported defect.

This limitation does not apply when ordinary inspection was reasonably necessary to discover a hidden manufacturing defect.

Customers are responsible for entering a complete and accurate shipping address before placing an order.

Free replacement or refund support does not normally apply when:

• The customer provided an incorrect or incomplete address.
• The package was delivered to the address entered at checkout.
• The customer refused delivery.
• The customer did not collect a package held by the carrier.
• The package was returned because access instructions were missing.

If tracking shows “delivered” but the package cannot be located, the customer should first:

• Check the delivery location and surrounding property.
• Ask household members, neighbors, reception, or building staff.
• Wait until the end of the carrier’s delivery day.
• Contact the carrier using the tracking number.

Podtas will review available tracking information and may assist with a carrier inquiry. A replacement is not guaranteed when the carrier confirms successful delivery to the address supplied by the customer.

Additional delivery terms are available in our Shipping Policy.

A request to change or cancel an order must be submitted as soon as possible after purchase.

Because personalized orders may enter production shortly after payment, modification and cancellation requests are not guaranteed.

Once production has started, the order cannot normally be changed or canceled.

This includes changes to:

• The uploaded image.
• Image placement, scale, crop, or orientation.
• Product type, quantity, size, color, or style.
• The shipping address or delivery information.

If Podtas successfully cancels an order before production begins, an approved refund will be issued to the original payment method.

Customers may upload only images they created, legally own, or have permission to reproduce and print.

Podtas may pause, reject, or cancel an affected order when an uploaded image may:

• Infringe copyright, trademark, privacy, or publicity rights.
• Contain an unauthorized brand name, logo, or character.
• Contain an unauthorized celebrity or personal likeness.
• Violate applicable law or a Podtas policy.
• Create material legal, production, platform, or payment risk.

Podtas may request proof of ownership or authorization or ask the customer to provide a replacement image.

If Podtas cancels an affected item before production because of a content-policy concern, the amount paid for that affected item will ordinarily be refunded to the original payment method, subject to applicable law and payment-provider restrictions.

Production or delivery of an order does not mean that Podtas has verified ownership or confirmed that an uploaded image is legally authorized.

Full upload requirements are available in our Customer Upload and Intellectual Property Policy .

Refunds are not the standard resolution for personalized products. Podtas may issue a full or partial refund when:

• Podtas cannot produce or fulfill the affected product.
• An eligible replacement cannot reasonably be produced.
• The product becomes unavailable after payment.
• An affected order is canceled before production.
• Podtas determines that a refund is the most appropriate resolution for a verified problem.
• Applicable law requires a refund.

Approved refunds are issued to the original payment method. Podtas cannot redirect an approved refund to a different card, account, or payment method.

We will submit an approved refund promptly, but the customer’s bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional processing time before the credit appears.

Original expedited-processing charges, upgraded shipping fees, and other optional service charges are not normally refundable unless the related problem was caused by Podtas.

When a free replacement is approved because of a verified Podtas production error or qualifying carrier damage:

• Podtas will cover the replacement product cost.
• Podtas will cover standard replacement shipping.
• The replacement will normally reproduce the original confirmed customization.
• The original product does not need to be returned unless Podtas provides written return instructions.

An approved replacement resolves the verified issue associated with the original item. A replacement does not create a right to change the original image, product option, or customization unless Podtas agrees otherwise.

Do not return a product unless Podtas has specifically instructed you to do so.

The address displayed on a shipping package may belong to a production facility, carrier facility, or logistics provider and may not be able to receive or process customer returns.

If a physical return is required, Podtas will provide:

• The correct return address.
• Return instructions.
• Any applicable authorization or reference information.
• Instructions regarding shipping responsibility.

Unauthorized returns may be refused, lost, or delayed and may not qualify for reimbursement.

Podtas may review order history, tracking records, submitted evidence, and relevant account information when evaluating a support request.

Podtas may deny or restrict a request when there is reasonable evidence of:

• False or altered photographs or documents.
• Materially inaccurate statements.
• Repeated claims inconsistent with tracking or production records.
• Payment fraud, chargeback abuse, or unauthorized transactions.
• Deliberate damage to a product.
• Other fraudulent or abusive conduct.

Podtas may restrict future orders or access to support services for repeated or serious abuse, subject to applicable law.

Questions and support requests relating to damaged, defective, incorrect, lost, replacement, cancellation, or refund issues may be sent to:

Include your order number, checkout email, description of the problem, and clear supporting photographs or video.

By placing an order with Podtas, you acknowledge that you have read and accepted this policy together with the applicable product-page terms and related Podtas policies.